Contact ChessDict
The support email address and responsible team are awaiting confirmation. Include your username, the affected game or transaction reference, what happened and the approximate time. Never send your password, email verification code, recovery secret or private key. Do not assume a response-time promise until the support team confirms it.
Account access
Use the sign-in or password-reset flow for your account. Check the email address and verification message. For an access problem that continues, contact support with the error shown. Do not share confirmation codes with anyone.
Gameplay and connections
If the connection drops, allow the game to reconnect and check its current position. The server determines moves, clocks and the final result. Include a game link or ID when reporting a problem; reconnecting does not itself pause the clock or guarantee a replay.
Payments and deposits
Check the configured asset, network and destination in the wallet before making a transfer. For a missing deposit, provide the transaction hash, asset, network and approximate time. Do not make an additional payment solely because a status update is delayed.
Withdrawals
Review the amount, destination, fee and required email confirmation before submitting. If the outcome is unknown, check withdrawal history before trying again. An on-chain transfer may not be reversible. Support should investigate using the withdrawal reference and transaction hash when available.
Safety, appeals and deletion
The guidelines explain unacceptable behavior and the information useful for a report or appeal. Account deletion is initiated through Account, with the process explained on the deletion page. The final published contact routes must work for users who cannot sign in.